Company expectations from Employee Relations (ER) staff are increasing and the pressure to deliver more with less implies they should be more knowledgeable than other HR administration and operations functions. Taking this into consideration, this course was designed to shed light on activities that are formally and informally expected from ER units. This course is a functional journey that will assist participants in exploring the skills that contribute to success.


Course Methodology

This course ends with an assessment on the last day to obtain the certification. To increase the probability of success, the activities in the course include role plays, videos, self-assessment exercises and questionnaires. Moreover, participants will take away templates and frameworks they can use within the system which already exists at their workplace.


Course Objectives

By the end of the course, participants will be able to:

  • Define the role of employee relations within the organization and HR function
  • Operate in line with the relevant sections of national labor laws
  • Create and use HR analytics and Key Performance Indicators (KPIs) to devise operational employee relations strategies
  • Conduct employee satisfaction surveys and interpret their results
  • Differentiate between coaching and counseling and apply both within the work environment
  • Analyze performance management data to report and advise on performance and productivity
  • Prepare exit interviews and analyze results to reduce turnover

Target Audience

Employees in the function of employee relations and human resources or in personnel and administration who are directly or indirectly responsible for providing support services to employees and other functions in the organization.


Target Competencies

  • Administration
  • Employee welfare
  • Coaching and counseling
  • Performance management
  • Labor law
  • Analytical skills


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