Dutch Modern Academy

  • About the Dutch Modern Academy

    The Dutch Modern Academy for Training and Development is a Dutch...

Academy Services

  • Academy Services

    The Academy offers a range of specialized training and advisory...

Our vision and mission

  • Our vision and mission

    Our vision and mission: Develop methods of training and advancement...

Specially designed courses

  • Specially designed courses

    The Academy offers advanced courses tailored to the needs of its...

Certified Human Resources Professional: From Traditional HR Role to Business Partner Certified Human Resources Professional: From Traditional HR Role to Business Partner Wednesday, 12 September 2018 Why Attend HR professionals have to stop 'doing' and start 'delivering'; and HR has...
Certified Employee Relations Professional Certified Employee Relations Professional Wednesday, 12 September 2018 Overview: Company expectations from Employee Relations (ER) staff are increasing...
Certified Compensation and Benefits Professional Certified Compensation and Benefits Professional Wednesday, 12 September 2018 Why Attend 'Compensation and benefits' is the part of human resources that works...

Why Attend

A diagram is worth a million words. When it comes to understanding and improving processes, the science and art of process mapping becomes very handy. This is the main theme of this course which aims to develop process mapping skills for participants by helping them understand the different types of process mapping approaches from simple flow charts to value stream mapping. Various process assessments will be presented and discussed. Toyota's famous Lean principles will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations.


Course Methodology

This course will engage participants in various simple and complex process mapping exercises. The course will challenge participants through the use of actual case studies and scenarios. Lectures, group discussions and presentations will be used to achieve the learning objectives.


Course Objectives

By the end of the course, participants will be able to:

  • Define processes and their importance for the proper functioning of an organization
  • Identify the international standards for approaches to processes
  • Examine various process assessment methodologies
  • Generate process analysis charts and construct process maps for improvement
  • Justify the need to measure processes as an improvement tool

Target Audience

Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives.


Target Competencies

  • Process mapping
  • Understanding Process improvement
  • Applying Lean
  • Process measurement
  • Using Benchmarking

Courses highlights


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Contact us

Everyone at the Dutch Modern Academy is ready to help you. This is one of our commitments. If you would like to inquire about any of our products or services, or if you would like additional information about a specific product or service, please feel free to contact us and we will respond to your inquiry immediately. The expected response time for standard queries is one business day.

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