This course provides participants with a comprehensive knowledge of quality history, development, leaders and quality tools. Through various workshops and role-playing exercises, this course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and optimization methodologies such as Lean and Six Sigma. This interactive course will help participants apply effective quality tools to leading organizations. Participants will learn best practices on how to select, design or apply quality structures and tools in their organizations.


This course is based on the use of workshops, role-playing exercises and group activities aimed at helping participants to understand different quality concepts and applications. It is also characterized by the application of knowledge acquired with practical experience on the use of quality tools. Different videos about quality tools and systems will be shown. As well as panel discussions and presentations to enhance participants' understanding of quality concepts.


Objectives of the session

At the end of the course, participants will be able to:

Recognize the importance of quality models and identify different quality concepts and frameworks used by quality leaders

Discover the elements of successful use of Total Quality Management (TQM)

Use TQM tools to enhance customer satisfaction and improve processes within their organizations

Describe different types of benchmarking tools and techniques to enhance quality initiatives

Apply other optimization methodologies widely used

Target groups

Individuals, managers, supervisors and all staff responsible for quality models, excellence awards, ISO systems and staff involved in the application of TQM and improving the performance of the enterprise.


Target competencies

solving problems

Application of quality tools

Choose system and quality models

Lean and six Sigma applications

the management of change

Understanding ISO systems

Use benchmarking



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